IT Service Management
In the area of IT service management, you benefit from many years of experience of our ITIL-certified experts at bulheller consulting. From design and modeling of IT and enterprise processes along the service value chain to the conceptual design and implementation of service value streams, we are your competent partner. Let us work together to create structures that make your IT reliable and calculable and pave the way for your customer and service orientation.
What we offer:
In numerous projects, we have already supported and optimized the entire value chain of different companies and departments to varying degrees of detail and scope:
- IT Process Design: development, documentation, testing and continuous improvement of IT processes based on ITIL
- IT process introduction: planning, implementation and control of process rollouts and instructions
- IT process monitoring: definition, measurement and evaluation of key performance indicators (KPI) as well as derivation and preparation of measures
- IT Services: provision and operation of special IT services tailored to your needs
Among the tools used are:
- BMC Remedy, CISM, ServiceNow, SharePoint, Signavio, SolMan
- JAMF School, ZuluDesk, Apple School Manager
References:
- Analysis and design of operational processes according to ITIL in Signavio
- Set-up and administration of SharePoint (2013 - O365), as well as creation and implementation of workflows
- Frontend administration of more than 20 clients of a ticket tool (basis: BMC Remedy)
- IT service continuity management, change analysis and adaptation of the disaster recovery plan
- Introduction and support of quality management systems
- Setting up the MDM server solution JAMF School for supervised shared iPads
