Bulheller und Partner Logo

IT Service Management


Conception, design and modeling of IT processes in ARIS/Visio according to ITIL with focus on Service Design, Service Transition and Service Operation.



Extensive IT Service Management secures your processes:

  • IT Process Design: Optimization, reengineering and documentation of IT processes
  • IT Process Implementation: Planning, execution and control of process rollouts and training
  • IT Process Monitoring: Definition, measurement and evaluation of Key Performance Indicators (KPI) as well as development and preparation of actions
  • IT Process Consulting: Development and testing of IT processes based on ITIL and ISO20K
  • IT Services: Provision and operation of special IT services, such as SharePoint2GO, Process & Service Model


Mr. Andreas Zaddach


bulheller consulting

Alte Weinsteige 71
70597 Stuttgart
Tel: +49 711 65833050
Fax: +49 711 65833051
E-Mail: info(at)bulheller-consulting.de

bulheller +partner

Karlstraße 14
71034 Böblingen
Tel: +49 7031 230997
Fax: +49 7031 230999
E-Mail: info(at)bulheller-consulting.de